Booking & General Conditions
Attention: Mandatory use of mask or visor inside our premises except inside the apartment.
Registration: The customer must perform the Pre Check-In Online until 72H of their day of entry, using our website www.atlantichotels.pt by clicking on the Pre Check-In option. On the day of entry, it is only necessary to present an identification document (citizen card or passport), of the holder of the reservation, sign the client's form and provide valid credit card details, or a security deposit of 200 € in cash per apartment. The cash deposit will be returned at the end of the stay if there are no damages / breakages in the apartment. It is expressly mandatory to present the same credit card used to make your reservation.
Opening hours from 01 May to 30 September: Opening at 09H and closing at 22H. Arrivals after 22H will have to be communicated in advance.
Opening hours from 01 October to 30 April: Opening at 09H and closing at 18H. Arrivals after 18H will have to be communicated in advance.
Check-in time: Check-in is after 16H, if the apartment is clean and available.
Entries after the closing hours of the reception will have instructions on the door of the building on how to access the apartment key.
Check-out Time: Check-out from the apartment is until 11H. If you leave after 11H without prior authorization from reception, the total amount of an extra night will be charged, up to a maximum of € 500.
Payment: We inform you that any pending payment related to your stay is made on the day of entry, depending on your booking conditions.
Garage: There is no parking space or private parking.
Elevator: All apartments are accessible by elevator or stairs.
Hairdryer: Free service. Available at reception. There is a security deposit of 10€, which will be returned on the day of departure.
Wireless Internet: Customers have wireless internet at their disposal, request the password at the reception. We are not responsible for internet failures of the Telecommunications Operator.
Cleaning service, Towel exchange and Linen exchange at the Apartment: This service is carried out according to the conditions of each reservation / rate chosen. We advise you to read the conditions of the reservation made. Any doubts contact the supplier / operator where the reservation was made.
Daily Cleaning: 10€ per apartment, per night.
Towel exchange: 5€ per person.
Change of sheets: 5€ per person
Swimming pool opening hours and conditions of use: Opening at 10:00 and closing at 20:00. Use of the pool is limited to the space and loungers available. It will be the responsibility of the customers to clean the sunbeds before use with products that will be available in the pool. It will be the responsibility and common sense of the customers to maintain the proper distance. There will be no pool towels available; customers are responsible for bringing their pool towels. Customers will not be able to use existing towels inside the apartments.
Apartment occupancy: Only people who are registered and included in the reservation are allowed to sleep and stay inside the apartment. If the occupancy exceeds the number of people booked, there is an extra charge of 10€ per person/ per night.
Cot (0 to 2 years old): Free and on request. It is only possible to place one baby cot per apartment.
Extra Bed (From 3 years old or more): 10€ per person / per night.
Apartment Keys: At the entrance, only one apartment key will be given. During the stay the apartment key is the customer's responsibility. In case of loss or loss of the key it will cost 50€. The technician's travel to open the door between 18:00 and 08:00 will have an additional cost of 50€.
Second Apartment Key: 5€ per night + Deposit of 25€. Deposit will be returned when you return the key. The plate will not be delivered to connect the electricity
Pets: Allowed. They have an extra charge of 20€ per night, per pet. Each apartment has a maximum occupancy of two pets (dog or cat), maximum weight of 10kg each animal. The owner is responsible for any damages that may exist. The presence of animals in public areas such as the pool and garden is strictly prohibited. When cleaning the apartment the owner must be present, otherwise cleaning may not be carried out for security reasons. Pets weighing more than 10 kg are not accepted.
Equipment in the Apartment: All the equipment and utensils in the apartment are for use and thus guarantee a complete stay, so we appreciate that they are used with common sense. It is strictly forbidden to place wooden furniture on the balcony. If it happens and the furniture appears damaged it will be charged to the customer.
Please note that it is strictly forbidden to leave garbage bags in the public areas of the unit (eg, corridors). We appreciate you respecting it.
All of our apartments are Non-Smoking, we appreciate that you respect them. It is forbidden to build any type of fire or to use stoves of any kind either on the balconies or in common areas. Atlantichotels is not responsible for valuables left either inside the apartments or in common areas of the building. We are not responsible for any damages on vehicles parked outside. The custody of them remains the responsibility of the client.
Forgotten objects are kept for 90 days. Hygiene or food products are destroyed in order to avoid contamination.
All the sanitary facilities in the common areas will be closed; the client will have to use the facilities of his apartment.
Rua João Simões Tavares, 17
Urb. Alto do Quintão