General Conditions

Identification: In order to enter our facilities it is compulsory to present a photo identification document (citizen's card or passport) of all occupants, including children.

Deposit / Security Deposit: A valid credit card or a € 200 cash deposit per apartment is required on the day of entry. The cash deposit will be returned at the end of the stay if there are no damages / breakages in the apartment.

Payment: We inform you that any pending payment related to your stay is made on the day of entry, depending on your booking conditions. It is expressly mandatory to present the same credit card used to make your reservation.

Check-in Time: Check-in after 16H if the apartment is available.

Check-out Time: Check-out until 11H, otherwise the total value of an extra night, up to a maximum of € 500, may be charged.

Apartment key delivery: The apartment key and registration will be done at the following address: 

Apartamentos Turísticos Plaza Real
Rua Dom Afonso V - Sitio dos Três Castles * 8500-310 Portimão
Telephone: +351 282490230 * Mobile phone: +351 938107115
Much Attention: At the end of your stay the key will have to be returned to the same address as the delivery of the key.

Pool Towels: Do not use the white towels of the apartment by the pool. We rent own towels for use in the pool, its cost is € 1 per day, with a security deposit of € 5 per towel. If you want to change your towel in the middle of the stay has a cost of € 5 for washing.

Apartment occupancy: Only the numbers of people registered in the reservation are allowed to stay in the apartment. If more people stay without the authorization of the reception, there is an extra charge of € 20 per person per night.

Baby Cot (0-2 years): Only one child from 0 to 2 years old will be accommodated (in a cot) free of charge, per apartment.

Noise: No noise is allowed in the corridors and inside the apartments (between 10:00 pm and 08:00 p.m.) that bother other guests, in case it happens the authorities will be called to report the incident. Please respect the rest time.

Apartment Key: During your stay the key to the apartment will be at your own risk. It is expressly forbidden to separate the key from the apartment of the electricity plate, if it does it costs 50 €. In case of loss or loss of the same will cost 50 €. We warn you never to enter the key in the lock of the interior of the apartment, since it can block, being impossible to open the outside, in case the client will have to pay the sum of € 50 of travel of the technician to open the door. Any movement of an employee to open a door between 00:00 and 08:00 will have an additional cost of 50 €.

Electricity: For safety reasons we would like to thank you for leaving the electrical equipment during your stay when leaving the apartment, in order to avoid any anomaly.

Hair Dryer: Free and available at the reception with a security deposit of 10 € that will be returned when the dryer is delivered.

Apartment Cleaning: The cleaning service is carried out every 7 days, from the day of arrival.

Towel change: Towel and linen change service is provided every 7 days from the day of arrival.

Linen change: Linen change is made every 7 days from the day of arrival.

Wi-Fi: It will be delivered together with the apartment key in a password to access the internet during your stay.

Equipment in the Apartment: All equipment and utensils inside the apartment are for the usufruct of the clients and to guarantee them a complete stay, so we thank them to be used with common sense. Wooden furniture cannot be placed on the porch with the risk of being damaged by sun and moisture. If something is damaged or something inside the apartment disappears, the customer will be charged. Even after the client makes the exit, if any anomaly is detected in the apartment will be charged the value of the same on the credit card and will be sent the invoice to the address of the client.

Pets: Not allowed.

Apartment garbage: Please note that it is strictly forbidden to leave rubbish bags in public areas (eg hallways). We thank you for respecting the well-being of all guests.

Important Information’s:

Guests are allowed to attend the swimming pool at the Plaza Real Tourist Apartments; they will have to move the reception in order to request this authorization. Plaza Real by Atlantichotels Pool Schedule is from 9 am until 9 pm. It is expressly forbidden to bring glassware to the pool, for your safety and other guests. Read carefully the indications to the entrance of the swimming pool. Reservation of sun loungers is not allowed.

All our apartments are non-smoking, we thank you for your respect. It is forbidden to make any kind of fire or to use stoves of any kind on the balconies or in common areas.

Algarve Holidays Apartments is not responsible for valuables left inside the apartments or common areas of the buildings.

We are not responsible for any damage to vehicles parked in the outdoor park. The custody of these is the responsibility of the client.

Forgotten objects are stored for 90 days. Hygiene or food products are destroyed in order to avoid contamination.

We inform you that some changes can be made to the general conditions of Algarve Holidays Apartments without prior notice.